Tag: london

IET London: Savoy Place crowned with Best Venue Customer Service accolade at the London Venue and Catering Awards 2022

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IET London: Savoy Place has seen success in consecutive years at the London Venue Awards, this year winning Best Venue Customer Service.

In addition, the venue received recognition with a bronze award in the Best Venue for Hybrid Events category, competing against highly respected powerhouses in supplying seamless hybrid meeting spaces.

Hosted at the, now regular, Kia Oval in London on Friday 11 November, the awards and their respective judges acknowledged Savoy Place for its approach to developing a strong culture through its quality customer service and adapting to significant change.

Savoy Place has continued to welcome many high-profile visitors and events in London with the team securing strong relationships built through accessibility, consistent staff training as well as a genuine interest in the STEM clients.

Savoy Place is a venue promoting the constant development of a strong culture and innovative solutions to all event needs. With a 626-guest capacity across two lecture theatres, 14 further event spaces comprising of three floors and a roof terrace overlooking panoramic London views, customers are catered for, via various means.

Celebrating with the team on the day, Sean Spencer, Head of IET Venues and Facilities said: “It’s very rewarding to be recognised for a second year running for both the venue facilities and the outstanding team behind them. During a period of such significant change, it’s no easy feat to deliver so consistently with exceptional customer service across all manner of events, industries and capacities.

“We have such a tenacious and well-structured team, always going above and beyond for each client, which plays a significant role in securing our repeat business. Our best in class service is hard-earned through comprehensive staff training and the strong focus we place on wellbeing, so we’re very proud to receive this prestigious award recognising what we can achieve for our clients when we invest in our people.

“The day was an excellent chance to be amongst some illustrious talents throughout the industry and we congratulate all worthy winners and finalists.”

Explore Savoy Place’s facilities to find out more about hosting your next event at this award-winning London venue.

Regent’s celebrates success at London Venue Awards

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Regent’s Conferences & Events has been recognised for its unique outdoor space and flexibility, winning the Bronze Award for Best Venue with Outside Space in the London Venue Awards 2022.

The awards, which were presented at The Kia Oval, London on Friday 11 November, aimed to recognise and reward outstanding achievement in London-based venues and catering companies.

The accolade comes after a record-breaking summer of success at Regent’s, as the team evolves its outdoor events offering year-on-year. The past 12 months has been no different. Due to the increasing demand for excess space, the lawns have proven to be incredibly sought after. The venue was virtually booked out by April 2022, but even after inevitable COVID dropouts, rail strikes and cancellations, it still saw 90% occupancy – 30% above target.

The outdoor space is unique in its versatility for events.  Perfectly positioned for balancing convenience with secluded privacy in the heart of London, the four acres of gardens are just a few steps away from the city’s hustle and bustle. The expanse of landscaped lawns, paired with a hidden, gated Secret Garden offers a fairy-tale-like setting with wildflowers, lush greenery, and excellent views of the city’s horizon. Concealed by foliage, the hidden space is accessed via a walkway covered by a beautiful pergola.  

Responding to the award success, Rafael Azzopardi, Interim Head of Catering and Events said: “To pick up another prestigious award for our summer party offering is testament to the consistency in service and facilities over the past few years. It’s brilliant to have the team’s extraordinary effort over the past 12 months recognised, as they continue to produce outstanding events in our outdoor space, despite all sorts of challenges thrown their way. We are quite fortunate to have such a large, private outdoor area in such a convenient location in London, and visitors are frequently astounded by the venue’s rural setting despite being only a short distance from the bustle of the city.

“It’s undoubtedly a fantastic motivation for the team to deliver another season of memorable outdoor events in 2023, as demand for the summer has already picked up.”

Find out more about Regent’s event space.

Groundbreaking re-design of {10-11} Carlton House Terrace begins

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Works have begun at {10-11} Carlton House Terrace to bring to fruition a major re-design of the venue – home to The British Academy for humanities and social sciences.

Led by leading architectural firm Wright & Wright, the lower ground floor will be transformed into an exciting new event space. The firm was chosen for its expertise in the design of educational and cultural institutions. The scheme will centre on the addition of the latest hybrid event technology, allowing for worldwide & agile hosts and audiences to experience the grandeur & quality of events at {10-11} Carlton House Terrace.

The major building works are the biggest changes to the venue since its opening 120 years ago in 1902. This £9.6 million development is aided by a lead gift of £5 million from the Wolfson Foundation – part of a major grant of £10 million to support the humanities and social sciences. The project will transform the corridors and rooms on the lower floors into three, double-height event spaces that are technologically equipped for all manner of events, such as conferences, lectures, workshops, festivals, and performances. This follows the significant demand in increase for online and hybrid events the industry has experienced post-pandemic.

As specialists in reconciling historic buildings for the future age, Wright & Wright architects have designed an innovative plan that will provide contemporary spaces that complement the historic details of the beautiful Grade I listed building. Furthermore, with awards in sustainability and eco-conscious design, the firm has ensured that Carlton House Terrace’s commitment to sustainability is evident throughout the re-design.

{10-11} Carlton House Terrace will be the first Grade I listed property in Westminster to be granted permission to install double glazing, allowing for better climate control, in addition to the entirety of the heating systems being carbon-free through the use of air source heat pumps.

The new configuration of the lower floors of Carlton House Terrace will create vibrant event space that will attract an array of new national and international hosts and guests, who will get to enjoy the historical significance of the building; as well as the first-class technology embedded in the new event space.

The British Academy President, Julia Black, comments:

“Today marks the beginning of an exciting new chapter for The British Academy. The transformation of our building signals a new opening up of our physical spaces, and in turn, brings the remarkable knowledge, perspectives and creativity from across our varying disciplines to audiences in the UK and internationally. The humanities and social sciences have so much to contribute to society; and it is the Academy’s role to provide the best possible platform for them, connecting the best insights from our disciplines with policymakers, leading thinkers and curious minds.”

Stephen Smith, Partner at Wright & Wright Architects also comments:

“The design will unlock existing, underused spaces, transforming the historic building for the future and enabling Carlton House Terrace to serve growing audiences. Our low-energy solution is based on an innovative approach that exemplifies our firm’s core tenets of building new into old sustainably, with a low carbon footprint and environmentally conscious designs that will last well into the future. Reacting to post-Covid realities, this transformation will create flexible rooms for new ways of meeting and sharing in digital, hybrid and in-person formats. We are honoured to help shape the evolution of the rich architectural and social history of {10-11} Carlton House Terrace.”

To keep up to date with the venues key milestones and for a sneak preview of the exciting renovations, click here.

QEII supports WrapUp London campaign in critical year

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London’s QEII Centre is calling on event professionals and the public to donate their unwanted coats and help warm up the capital’s most vulnerable people this winter once again.

The events venue has partnered again with charity HandsOn London to serve as a collection point for its WrapUp London campaign which provides a coat to anyone who needs one, including the homeless, vulnerable families and refugees.

With two thirds of adults in Britain reporting their cost of living increasing in the past month, WrapUp London’s campaign will be more important than ever this year. In London, where nearly half the country’s rough sleepers are, donated coats will be distributed via homeless shelters, refugee centres, organisations supporting the elderly, women’s refuges, children’s centres, and other charities helping people in crisis.

QEII has supported the WrapUp London campaign for five years, serving as Westminster’s dedicated collection point and collecting 3,825 coats for those in need.

In total, HandsOn London has distributed 197,000 coats to the capital’s most vulnerable since it started the campaign 11 years ago.

This year’s campaign starts on the 7th of November and QEII is calling event organisers to spread the word to their delegates so they can get involved and maximise donations.

Mark Taylor, chief executive of the QEII Centre said: “In the past we have been overwhelmed by the donations we have received – playing a consistent key role in this cause is a great honour for our centre. WrapUp London really demonstrates the collective community that is central to the spirit of London, and I hope that our work can be an important lifeline for all vulnerable people during this difficult and cold winter.”

Jon Meech, CEO of HandsOn London said: “We are delighted that the QEII Centre will be able to support WrapUp London for another year. Their generosity enables a collection point to be available in the heart of Westminster and has collected several thousand warm coats for the campaign. Every year the demand for warm coats increases and this year is sadly no exception. As a largely volunteer-led campaign we can only hope to meet this demand with the help of partners like the QEII Centre.”

Explore the hireable events spaces available at the centre.

IET London: Savoy Place shortlisted for double London Venue Awards accolade

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IET London: Savoy Place has been shortlisted for both Best Venue Customer Service and Best Venue for Hybrid Events in the London Venue Awards 2022.

Amid recognition of outstanding customer service, the venue has been celebrating the loyalty of its staff, with four of the senior team having dedicated over a decade of service to the IET and its clients. Due to the consistency and expertise offered at Savoy Place, the venue has had over 60% repeat bookers for events over the past 12 months.

Savoy Place’s modern conference facilities with robust IT infrastructure have allowed it to facilitate filming and streaming to multiple rooms. Additional hybrid filming and streaming services supplied to commercial clients by in-house AV specialists, IET.tv, are on track to grow in value by 300% for 2022, compared to 2021.

As the IET’s central London event venue, the building is well used by science, technology, engineering and mathematics (STEM) businesses as well as clients from broader industries championing CSR because of its sustainability credentials, including its most recent Greengage Platinum ECOsmart accreditation. With many high-profile visitors and events, Savoy Place is proficient in client privacy, NDA content and full-service packages to provide security. The venue’s Operations Manager also has House of Commons security experience.

On being shortlisted, Sean Spencer, Head of IET Venues and Facilities said: “It’s brilliant recognition of the hard work the team has put in over the past 12 months to constantly adapt our client offering while continuing to deliver above and beyond when it comes to customer service. We’ve worked hard to develop a strong culture and thorough training scheme, educating staff on the importance of exceptional operational standards.

“Congratulations to the entire Savoy Place team for being recognised in two categories that highlight both technical prowess and outstanding delivery.”

Explore Savoy Place’s hybrid facilities to find out more about hosting your next event here.