Emma has been at Broadway House for almost 23 years – a staggering commitment and a well-placed event professional to comment on the changing landscape of the sector.
As an integral member of the Broadway House team, we spoke with Emma this month to find out how her work as a Conferences Coordinator has changed recently.
What has kept you in the business meetings and events industry for so long and what do you love about it most?
Firstly, working alongside a strong team at Broadway House as well as my colleagues within the Make Venues Group. I really do feel part of something great with likeminded people who really care about the customer experience. It’s a pleasure to come to work every day. I love to chat and make people feel good so getting to speak with clients every day and help to organise successful events really is the perfect job for me.
Based on your extensive experience in the industry, what has been the most difficult adjustment to working through the pandemic?
The first major adjustment was working at home for the first few months. I was used to being in a busy and bustling venue in central Westminster so not being in that environment was hard.
On returning to the venue in July 2020 it was so sad seeing the building almost empty. But the team and I remained positive and worked on what we could do to improve and adapt. Broadway House has a new floor of great meeting spaces as well as investing in Hybrid Technology…we’ve been busy!
What’s been your favourite event over the years?
Every year we are lucky to have a Charity hire Broadway House for a Post London Marathon Meet Up. Broadway House is extremely close to the finishing line so a great base for family and friends of the charity’s runners to gather during and after the race – along with the runners once they have completed the 26 miles. On their return our chefs (Wilson Vale) provide a delicious hearty meal for the runners after their hard work! It’s so great to feel part of the excitement and anticipation as we all wait for the runners to return.
If you had one message to give to any hesitant event planners, what would it be?
Just go for it!
By speaking with your chosen venue and discussing your concerns, hearing the cleaning and hygiene measures in place – I think you’ll find great events can take place safely.
Why is Westminster the ultimate destination for events?
It’s the heart of London. Close to all the major attractions – Big Ben and Buckingham Palace to name a few. Delegates can attend great events and at the end of the day go off and explore!