Tag: events venue

IET London: Savoy Place crowned with Best Venue Customer Service accolade at the London Venue and Catering Awards 2022

Posted on by engineroom

IET London: Savoy Place has seen success in consecutive years at the London Venue Awards, this year winning Best Venue Customer Service.

In addition, the venue received recognition with a bronze award in the Best Venue for Hybrid Events category, competing against highly respected powerhouses in supplying seamless hybrid meeting spaces.

Hosted at the, now regular, Kia Oval in London on Friday 11 November, the awards and their respective judges acknowledged Savoy Place for its approach to developing a strong culture through its quality customer service and adapting to significant change.

Savoy Place has continued to welcome many high-profile visitors and events in London with the team securing strong relationships built through accessibility, consistent staff training as well as a genuine interest in the STEM clients.

Savoy Place is a venue promoting the constant development of a strong culture and innovative solutions to all event needs. With a 626-guest capacity across two lecture theatres, 14 further event spaces comprising of three floors and a roof terrace overlooking panoramic London views, customers are catered for, via various means.

Celebrating with the team on the day, Sean Spencer, Head of IET Venues and Facilities said: “It’s very rewarding to be recognised for a second year running for both the venue facilities and the outstanding team behind them. During a period of such significant change, it’s no easy feat to deliver so consistently with exceptional customer service across all manner of events, industries and capacities.

“We have such a tenacious and well-structured team, always going above and beyond for each client, which plays a significant role in securing our repeat business. Our best in class service is hard-earned through comprehensive staff training and the strong focus we place on wellbeing, so we’re very proud to receive this prestigious award recognising what we can achieve for our clients when we invest in our people.

“The day was an excellent chance to be amongst some illustrious talents throughout the industry and we congratulate all worthy winners and finalists.”

Explore Savoy Place’s facilities to find out more about hosting your next event at this award-winning London venue.

IET London: Savoy Place shortlisted for double London Venue Awards accolade

Posted on by engineroom

IET London: Savoy Place has been shortlisted for both Best Venue Customer Service and Best Venue for Hybrid Events in the London Venue Awards 2022.

Amid recognition of outstanding customer service, the venue has been celebrating the loyalty of its staff, with four of the senior team having dedicated over a decade of service to the IET and its clients. Due to the consistency and expertise offered at Savoy Place, the venue has had over 60% repeat bookers for events over the past 12 months.

Savoy Place’s modern conference facilities with robust IT infrastructure have allowed it to facilitate filming and streaming to multiple rooms. Additional hybrid filming and streaming services supplied to commercial clients by in-house AV specialists, IET.tv, are on track to grow in value by 300% for 2022, compared to 2021.

As the IET’s central London event venue, the building is well used by science, technology, engineering and mathematics (STEM) businesses as well as clients from broader industries championing CSR because of its sustainability credentials, including its most recent Greengage Platinum ECOsmart accreditation. With many high-profile visitors and events, Savoy Place is proficient in client privacy, NDA content and full-service packages to provide security. The venue’s Operations Manager also has House of Commons security experience.

On being shortlisted, Sean Spencer, Head of IET Venues and Facilities said: “It’s brilliant recognition of the hard work the team has put in over the past 12 months to constantly adapt our client offering while continuing to deliver above and beyond when it comes to customer service. We’ve worked hard to develop a strong culture and thorough training scheme, educating staff on the importance of exceptional operational standards.

“Congratulations to the entire Savoy Place team for being recognised in two categories that highlight both technical prowess and outstanding delivery.”

Explore Savoy Place’s hybrid facilities to find out more about hosting your next event here.