The Queen Elizabeth II Conference Centre (QEIICC) is embarking on an extensive refurbishment programme in July to re-establish the centre’s ‘wow factor’. The ambitious programme of capital works will provide aesthetic and visual improvements and enhanced facilities to the building and facility environment.

The works will enhance the customer experience and create a more modern, quality and stylish environment attractive to new and existing clients.

Mark Taylor, chief executive officer, said: “The QEIICC was constructed to an exceedingly high standard, as a beacon of British excellence, design, ingenuity and craftsmanship. All jewels need constant polishing and the QEIICC is no exception. We have worked with specialists to create a master plan focusing on the customer experience to improve the delegate journey through the centre. Client feedback has already been extremely positive and I look forward to welcoming the industry to see the ‘new’ centre in the autumn.”

The refurbishment programme will include:

Sanctuary Foyer: comprehensive refurbishment of the main entrance foyer, reception and registration areas to deliver a modern, high quality and welcoming environment that will wow delegates. Works will cover ceilings, lighting, furniture, floor surfaces, layout and configuration, business centre and the establishment of an executive lounge/cafe.

Connectivity: improved connectivity between the ground floor and 1st floor for Churchill Auditorium focused events, which will involve replacing the staircase and improving the route to the Pickwick Suite (the principle break out area) as well as expanding its overall area and delegate capacity.

Floor surfaces: replacement of all carpeted floor surfaces across the Centre.

Furniture: replacement of the Centre’s conference chairs and conference tables.

The Centre will close during late July and August, with all works being completed by early September 2014.