The QEII Centre pride themselves on the quality of the event experience and at the heart of that is their experienced, knowledgeable and friendly staff. They have been kind enough to share their insight and experience on what makes a great Event Manager.
Stuart Drummond has worked at the QEII Centre for 27 years and his role is to work closely with the client once the contract has been approved, right through to the event day itself as well as any post event follow up that is required.
“My job is to successfully manage the event and build strong relationships both with the client and internal teams to achieve this. My main priority is to ensure all logistics are in place and that the event runs smoothly on the day. It is essential that I build good relationships with clients and get to know them and how they like their events to run, especially as I run many events for repeat clients.”
Stuart believes that one of the great strengths of the Centre is that everything is about the client and ensuring the success of their event. Staff are a vital part of this from the warm welcome at the reception and security team through to the client care provided by the AV, Catering, Event Management and Sales teams. Professionalism, knowledge and friendliness shines through.
Stuart says “the buzz of the job comes from helping the client to deliver a successful event and achieve their objectives. There is nothing more satisfying than having a client come up to you at the end of the event and thanking you for helping to make it possible.”
And what does an Event Manager do to relax when not looking after customers? Stuart says “developing my cooking repertoire and trying out new recipes, as I really enjoy it!” Perhaps you can ask him about his favourites when you next visit the QEII Centre.
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